F.A.Qs (Please scroll to end for Bespoke / Customised Shoes T&C's)
Q: How long will my delivery take?
A: We aim to have your order with you within a maximum of ten working days from the date of order.
Q: Can I specify a day for delivery?
A: Unfortunately we cannot specify an exact delivery date.
Q: I haven't received a confirmation email
A: An automated email would have been sent to the email address that was submitted.
Q: What payment methods can I use?
A: Glitzy n Glamorous accepts Visa (except Visa Electron), MasterCard, Switch, Solo, PayPal, cheques & postal orders.
Q: It's asking for an issue number but I don't have one.
A: This is only applicable for Solo/Switch cards. If you are not using one of these payment types please ignore this box.
Q: It's asking for a security code. Where can I find this?
A: The Card security code is the last three digits on the signature strip on the reverse of the card.
Q: Can I pay with a cheque?
A: No, sorry we do not accept cheques.
Q: How will my order be delivered?
A: All items are sent by Royal Mail 1st Class Delivery unless otherwise specified at checkout.
Q: Can I specify a courier service?
A: Unfortunately not.
Q:What are your delivery charges?
A: The delivery charges for UK mainland customers is a standard delivery fee of £3.95.
Q: Are your delivery charges per item?
A: No, deliveries are charged per order.
Q: Can I apply my NUS discount?
A: At present we are unable to apply NUS discount via our internet and mail order service.
Q: When will you take payment?
A: Payment will be taken once you have placed your order.
Q: How many items can I order
A: There is no limit! You are free to purchase as many item from Glitzy n Glamorous as you please.
Q: No one's ever at my house. Can I send to my work address?
A: Yes. You are now able to specify an alternate address for delivery.
Q: Can I use credit notes/ gift vouchers over the internet?
A: At present we are unable to accept gift vouchers/ credit notes via our online service.
Q: The shoes I want aren't on the site
A: Unfortunately we can't guarantee our whole collection appear on the website. If you can’t find your item please email us.
Q: How do I know if stock's available?
A: If the item you have ordered is unavailable or temporarily out of stock we will endeavour to contact you via email or telephone as soon as possible.
Q: How can I find the heel height and measurements?
A: Heel heights given are an approximate measurement taken from the outside of the heel and are a guide only.
Q:What sizes are displayed?
A: All sizes are displayed in UK sizes
If for any reason you wish to return your unworn/unused footwear, please send along with your invoice to:
GLITZY N GLAMOROUS
PO Box 933
We recommend you return your item via a guaranteed delivery service, such as Royal Mail Recorded Delivery, as we cannot be held liable for any goods lost in transit to us.
Bespoke / Customised Shoes Terms & Conditions
1. How is a pair of Glitzy n Glamorous shoes made?
Our shoes are made on an order by order basis, with each pair individually crafted by shoemakers in the production workshop. This method allows us to fulfil each order as the client designs it - from style, to heel height to color and size.
2. What are the soles of Glitzy n Glamorous shoes made from?
All our shoes have man-made, non-slip soles made using synthetic fibers.
3. What type of swatches do you offer?
Glitzy n Glamorous offers more than 30 different colour satins and 30 different glitters.
4. How do I place an order?
Just follow the four simple steps to placing a Glitzy n Glamorous order:
1. Select your shoe.
2. Select your colour for your shoe.
3. Select your size and heel height
4. Complete your order by paying for your purchase through PayPal, using the links provided.
5. Make a note of your order number which will be emailed to you after you have placed your order, just in case you need to query your order.
5. How long will it take from placing my order to receiving my shoes?
Our turn over time is 10-12 weeks from the first Friday in which your order is placed. For example, if you place your order on Thursday March 1st, your order will be processed on Friday March 2nd. Thus expect your order by May 28th. During this 12 week timeframe, your shoes will be custom made and posted to you by Special Delivery. Whilst 95% of our orders arrive within 10-12 weeks some may take up to 14 weeks to arrive. As we cannot refund orders once ordered, we request you order your shoes in plenty of time for delivery.
6. What form of postal service is offered?
We only offer Special Delivery as it is an efficient and trackable service that usually arrives within 24 hours of being sent. This delivery option guarantees the safe and timely arrival of our customers' orders.
7. Where do you ship to?
We are a global online business and ship to all parts of the world. This includes home addresses and postal boxes.
8. Can I combine postage for more than one item?
Absolutely, we are happy to combine orders and hold back postage until all orders are manufactured. Please email us for more details.
9. How do I gauge my size?
All our shoes are made to the same size as a standard High Street size. If you are unsure as to your size and wish to ensure a perfect fit for your shoe, when submiting your order you should consider providing the measurements below. Please email us the measurements for (a) the circumference of the widest part of your foot and (b) the length of your foot from your large toe to heel. Include in the email your name, details of your order and contact information.
10. What happens if I am not pleased with my purchase?
You must report any issues with your shoes within 7 days of receipt to email@example.com. Goods are posted by Special Delivery so all shoes will be deemed received 24 hours after we have posted them.
After this period we reserve the right not to accept Exchanges, Faults or Refund requests. Any Exchanges, Faults or Refund requests reported after 7 days will be entirely at our discretion.
We do not offer refunds under normal circumstances. Each shoe is hand-crafted bespoke to order and we would offer an exchange. The only exception to this is if your wedding date (not fitting date) is within 4 weeks, at our discretion we may offer a 75% refund. The deduction of 25% goes towards covering the cost of a shoe which is now futile.
We accept exchanges on the grounds of
a. Your goods are faulty
b. Your goods are not as ordered
c. Your shoes do not fit despite following our size guides, and ordering your usual size
All exchanges under option c. may be subject to exchange fees of up to 25% of the shoe original cost.
Exchanges for Faults and Goods not as Ordered will be at our cost.
To request an exchange please email firstname.lastname@example.org explaining the reasons and we will revert to your communication within 72 working hours.
The definition of faulty will be defined by Glitzy n Glamorous. We will categorise faults as follows;
- minor faults
- major faults
Minor faults which can be resolved are to be returned to Glitzy n Glamorous within 7 days of reporting the fault. We will endeavour to resolve the fault for you within a reasonable timeframe.
Major faults which require the shoe to be re-made may take up to our standard delivery timescales.
14. Photographic evidence
Glitzy n Glamorous is an online company. Therefore we reserve the reasonable right to request photographic details of any reported faults prior to agreeing an exchange/refund.
15. Do not fit
Although most of our shoes fit perfectly first time, everyone is different and their shoes may not fit. We request that customers who are unsure of their shoe size contact us prior to ordering. We also provide a shoe size measurement guide in order to help you determine best fit. Shoes exchanged for this reason may be subject to a 15% remake fee at our discretion. We reserve the right not to post the replacement pair until your original shoes have been returned to us, in perfect condition and the 15% fee paid.
16. Postage costs
Glitzy n Glamorous will not be responsible for postage costs. Any postage costs incurred are entirely at the customers cost. We recommend using an insured and recorded postal service, as all shoes are the responsibility of the sender until received (this works both ways).
17. "Bespoke" bespoke
We do sometimes take on orders for shoes which are not part of our usual shoe range. We have a Bespoke Order form for this purpose. Any communication via email prior to the order will not form part of the official order. Please ensure you enter your full order details into this form.
"Bespoke" Bespoke shoes cannot be returned unless they are "significantly not as described" or faulty.
18. Fair and reasonable resolution
Glitzy n Glamorous will do everything fair and reasonable to resolve issues with our customers. If however, you do not agree with our decision you have an additional course of action should you choose. Our payment provider PayPal offers a dispute resolution service and we encourage you to contact them in the first instance should you not be happy with our decision. If you are still unhappy, you are of course entitled to contact Trading Standards with your grievance.
Communications between Glitzy n Glamorous and the customer are entirely privileged and may not be reproduced in any format without our explicit written consent.
20. Right to cancellation
Once your order has been received, it will be processed and an order receipt sent to you with your order reference number. Once the order has been processed you have received our order reference number orders cannot, under any circumstances be cancelled.
21. Libel & Defamation
We take libel very seriously and we reserve the right to take legal action against any customer found posting defamatory comments on any public website, forum, blog or other online media site. Any requests to remove such comments must be actioned within 2 hours of our request. Any queries, please contact us at email@example.com.
22. What can I do if the colour I am after is not available from your selection?
We aim to personalise your shoe shopping experience and in the event that the desired colour is not currently supplied, we are happy to look at the possibility of sourcing it. However, this may take time and in some cases a close match may be the best we can do.
23. If I am making shoes for members of the bridal party, can I have my shoes made from my own bridal fabric?
Yes, Glitzy n Glamorous offers this unique bridal shoe service. Many brides have an idea of their dream shoe from brochures or magazines. We encourage you to send them in (scan and email) and we can look at making the design. If this is possible, you can post your fabric through and have your shoes made from your own fabric or another fabric of your choice. This ensures a match to your dress for the big day. We encourage simple designs, as they are ideal for delicate bridal fabric and have the best outcome.
24. Why do you only accept Paypal?
PayPal has become a universally respected and highly trusted form of web transaction. It has the ability to process payments using multiple merchant tools (Visa, Mastercard, personal accounts) and arbitrate disputes and fraudulent behaviour. This protects the customer's and the merchant's interests and rights. Furthermore, it is secure, and efficient.
25. How can I contact Glitzy n Glamorous?
You can contact us by email via our email address. We're not open to the public at this address, but you can also send correspondence to us at Glitzy n Glamorous, PO Box 933, Stockton-on-Tees, TS19 1NW.
26. Sole colour
We cannot guarantee the colour of our soles, which is dependant on heel heights, size, shoe and colour - however if you have a specific request please ask and we will endeavour to meet your request - although this cannot be guaranteed. Any trims i.e. ribbon ties, will be as close a match as possible to the satin colour of your chosen shoes. However you acknowledge due to a difference in fabric these may not be an exact match.